SLA NEGOTIATION

The​ Service Level Agreement ("SLA") is the document that governs the levels of service, maintenance, and availability associated with your overall data center or IT services contract. It dictates the roles and responsibilities of the parties in the contract, and outlines specific remedies in the event of a breach of established performance or service standards. 

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In order to ensure your business is protected, it is imperative to have a strong SLA with clear performance standards. Our team has extensive experience negotiating SLA's on behalf of our clients to achieve strong, unambiguous language, favorable provisions, and market-standard terms.